Account Deletion Request
We respect your right to control your personal data. This page explains how to request account deletion, what data is removed, and what we retain for legal and compliance purposes.
Effective: January 2026 | Last updated: January 20, 2026
How to Request Account Deletion
You can request deletion of your CommissionCrowd account using either of the following methods:
Method 1: In-App Deletion (Recommended)
- Open the CommissionCrowd app and log in to your account.
- Navigate to Settings from your profile or dashboard.
- Select Delete Account.
- Confirm your decision when prompted.
- Your account will be anonymised immediately and your session ended.
Method 2: Email Request
If you are unable to access the app, you can email us directly:
Email: support@commissioncrowd.com
Subject line: Account Deletion Request
Include: The email address associated with your CommissionCrowd account.
We will verify your identity and process the request within 30 days, in accordance with applicable data protection regulations.
What Data Is Removed
When your account is deleted, we permanently anonymise the following personal information:
| Data Category | Action Taken |
|---|---|
| Email address | Replaced with an anonymised placeholder |
| Full name | Replaced with "Deleted User" |
| Phone number | Permanently removed |
| Profile photo / avatar | Permanently removed |
| LinkedIn profile URL | Permanently removed |
| Biography and headline | Permanently removed |
| Agent profile data | Permanently removed |
| Password / credentials | Permanently removed |
| Session data | Immediately destroyed |
Your account status is set to "deleted" and you will be unable to log in.
What Data Is Retained
Certain records are retained in anonymised form for legitimate business, legal, and regulatory purposes:
| Data Category | Reason for Retention |
|---|---|
| Commercial records (deals, contracts) | Legal and financial audit obligations |
| Commission and payment history | Tax and regulatory compliance |
| Invoice records | Accounting and legal requirements |
| Partnership history (anonymised) | Platform integrity and dispute resolution |
These records are stripped of personally identifiable information. They cannot be used to re-identify you and are retained only for the minimum period required by law.
Retention Periods
| Data Type | Retention Period |
|---|---|
| Personal information (name, email, phone, etc.) | Anonymised immediately upon deletion |
| Session and authentication data | Destroyed immediately upon deletion |
| Financial and commercial records | Up to 7 years (tax/regulatory compliance) |
| Anonymised platform analytics | Indefinite (non-identifiable) |
Important Information
- Account deletion is permanent. Once processed, your personal data cannot be recovered.
- Outstanding payments: If you have pending commissions or active deals, these will be processed according to their existing terms before or after account deletion.
- Stripe payment data: Payment processing data held by our payment provider (Stripe) is subject to Stripe's own data retention policies. You may contact Stripe separately to manage that data.
- Re-registration: You may create a new account at any time after deletion, but your previous data and history will not be restored.
Contact Us
If you have questions about account deletion, data privacy, or this policy, please contact us:
Email: support@commissioncrowd.com
Company: CommissionCrowd Ltd.
Response time: Within 30 days of receipt
For general enquiries, visit commissioncrowd.com.